Privacy Policy

Privacy Policy

Last updated:

November 21, 2024

This Privacy Policy is designed to assist you in understanding how we collect, use, and protect the personal information you provide to us. By using our services or visiting our website at [Insert URL], you consent to the terms outlined in this Privacy Policy.

What Information Do We Collect?

When you interact with Zephyrhills Veterinary Clinic, we may collect two types of information:

Personal Information:Information voluntarily provided by you that identifies or relates to a particular individual. This may include:Your nameAddress, city, state, ZIP codeEmail addressPhone numberPet information (name, breed, age, health history)Website Use Information:Information collected automatically on an aggregate basis as you and others browse our website. This may include:Device information (e.g., browser type, IP address)Pages visited, time spent, and navigation data

Children Under the Age of 13

Our services, including online appointment scheduling and customer registration, are intended for individuals aged 13 or older. We do not knowingly collect personal information from children under the age of 13 without the consent of a parent or legal guardian. If we discover that we have received information from a child under 13 without appropriate consent, we will promptly delete it. Parents may contact us at [email protected] to request the removal of any such data.

How Do We Use the Information You Provide?

We use personal information for the following purposes:

To provide and enhance services:Ensuring your pets receive the best care and that your appointments and records are managed effectively. To communicate with you:Including appointment reminders, updates, and responses to inquiries. To process transactions:Such as billing for services or providing medical reports.For marketing purposes:Sending newsletters, special offers, or promotions, unless you opt out.For safety and compliance:Ensuring the health and safety of pets and owners, and complying with applicable laws.

How Do We Share Your Information?

We may share your personal information under the following circumstances:

Service Providers:Third-party providers, such as IT services, payment processors, and shipping companies, that assist us in delivering services. Pet Care Specialists:Sharing pet medical records with other veterinary professionals or specialists for referral or emergency care. Legal Requirements:Disclosure of information as required by law, court order, or government request.With Your Consent:If you provide explicit permission for us to share your data. We will not sell, rent, or lease your personal information to third parties for marketing purposes.

Email and SMS Communications

If you choose to correspond with us via email or SMS, we may retain the content of those communications to provide customer service or updates. By providing your phone number, you consent to receive SMS/text messages related to appointment confirmations, reminders, and clinic updates. Message and data rates may apply. You may opt out of SMS communication at any time by contacting us.

Cookies and Website Use

Our website uses cookies to improve user experience and collect analytical data. Cookies are small files stored on your device to remember preferences or track your activity on our site. Types of cookies we may use include: Essential Cookies:Necessary for the operation of the website.Performance Cookies:To monitor site usage and optimize functionality.Preference Cookies:To store your preferences, such as language or login information. You can modify your browser settings to block or delete cookies, but this may impact your experience on our website.

How Do We Protect Your Information?

We take reasonable administrative, technical, and physical measures to protect your personal data. However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

How Long Do We Retain Your Information?

We retain your personal information as long as necessary for veterinary and administrative purposes or as required by law. You may request that we delete your information, but certain data may need to be retained to comply with legal obligations or resolve disputes.

How Can You Access or Change Your Personal Information?

To review or update your personal information, please contact us at [email protected]. We may require identity verification before making changes to protect your data's security.

Changes to This Privacy Policy

Zephyrhills Veterinary Clinic may update this Privacy Policy as necessary to reflect changes in our practices or services. Updates will be posted on our website, and we encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us:

Email: [email protected]:(813) 782-3830Address:5655 Gall Boulevard, Zephyrhills, FL 33541